You the customer must contact us at The Aropack.co.uk within 5 working days if your parcel has not been received within the allocated shipping time for your destination. If you do not and the parcel is returned to us you will be required to pay for a second shipping charge at full cost (Zone 1 - £5 and Zone 2 - £10).
If for any reason at all you simply change your mind and wish to have you order refunded you will be charged a £2 refund transaction fee plus the cost of shipping (Zone 1 - £5 and Zone 2 - £10) if we have already sent it out you.
Should you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. This must be done within 24 hours of receiving your goods by email (email@example.com). After confirming any claim we shall promptly re-supply the goods or credit your account in full. Any cost for the re-shipping of product shall be the responsibility of Aropack.co.uk no additional charges shall be the responsibility of our customers.
Non-defective products can be returned within 14 Days of invoice, in new condition with all original packing material and invoice/receipts for a refund minus the original shipping cost (Zone 1 - £5 and Zone 2 - £10) we paid to ship the product to you and a £2 restocking fee. The restocking fee and shipping charge will not be applicable in the event an incorrect item was shipped.
All items purchased from Aropack.co.uk are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
We will gladly exchange our products, providing they return to our store within 14 Days of invoice and are in the same condition which they left. The costs (Zone 1 - £5 and Zone 2 - £10) for the shipping to return the parcel to Aropack.co.uk, will be covered by the customer and the costs (Zone 1 - £5 and Zone 2 - £10) for the replacement to be sent out would also need to be covered by the customer.
The customer pays all shipping, insurance and customs fees, and assumes responsibility for any lost shipments to countries that don't allow us to insure shipments within their borders.
Aropack Ltd. does not take any responsibility for any other loss an order undelivered on time may cause.
Bespoke Pouches / Custom printed Pouches
Once you approved digital proof prior to cylinder making process or production then we will not accept return for refund or replacement. Note. Sometime Digital proof and actual printed pouches looks different because of different material being use in such case we don’t accept any liability or returns.
If in case any actual faulty item agreed by Aropack Ltd. We will replace it for the same however there is no full refund or partial refund available in bespoke / Custom Printed order.
Should you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. This must be done within 24 hours of receiving your goods by email (firstname.lastname@example.org). After confirming any claim.
Aropack Ltd. does not take any responsibility for any other loss an order undelivered on time may cause or while in process of returning and replacing.
Aropack Ltd. will process refund within 3 working days. As per return Policy.